Customer Reviews & Net Promoter Score
Verified post-transaction ratings collected through the Potla mobile payment network
Enterprise NPS Score
+76 World-Class Loyalty
Calculated across 1,284 customer surveys
86%
Promoters (9-10) 10%
Passives (7-8) 4%
Detractors (0-6)Retail Industry Benchmark: +45 to +55 NPS
Star Rating Breakdown
4.82 ★★★★★
Average overall service score
5 Stars
82%
4 Stars
14%
3 Stars
3%
2 Stars
1%
1 Stars
0%
Customer Sentiment Tags
Most frequently highlighted service qualities by customers
Friendly Service 512 mentions
Speed of Checkout 394 mentions
Clean Store & Shelves 278 mentions
Helpful Product Advice 196 mentions
Till Wait Time at Peak 28 mentions
Staff Service Champions
Top-rated personnel by verified customer feedback
#1
Sipho Dlamini
Sandton City • SH-1042
4.95 ★
94 reviews
#2
Nandi Khumalo
Sandton City • SH-1043
4.92 ★
82 reviews
#3
Thabo Mokoena
Rosebank Mall • SH-2019
4.88 ★
76 reviews
#4
Amina Patel
Mall of Africa • SH-3004
4.85 ★
69 reviews
#5
Johan van Zyl
Rosebank Mall • SH-2022
4.80 ★
58 reviews
Verified Customer Review Stream
Audited customer payment feedback entries
Sipho Dlamini (SH-1042) • Sandton City
★★★★★ NPS: 10
"Sipho went above and beyond when the card terminal hesitated. Excellent speed and very polite."
Friendly ServiceSpeed of Checkout
Today, 10:14 AM • TX-POTLA-9921
Nandi Khumalo (SH-1043) • Sandton City
★★★★★ NPS: 10
"Very helpful locating fresh avocados and advising on ripe choices."
Helpful Product Advice
Today, 9:48 AM • TX-POTLA-8814
Thabo Mokoena (SH-2019) • Rosebank Mall
★★★★☆ NPS: 8
"Bakery bread was warm and fresh. Smooth payment via Potla QR scan."
Clean Store & Shelves
Yesterday, 4:20 PM • TX-POTLA-7730